Outsource outcomes.
BPO-I is an agentic operating intelligence layer that executes work, optimizes performance, and drives growth—continuously, measurably, and safely.
Not BPO. Not SaaS. Not consulting. BPO-I is the intelligence that runs operations under governance.
- From hours & headcount → to verified uplift
- From static workflows → to self-improving loops
- From reports → to decisions + execution
The Operating Intelligence Layer Platform
BPO-I wraps your existing systems and deploys a governed digital workforce that executes processes and improves them continuously.
Organizational Digital Twin
A living model of processes, constraints, cost drivers, and KPIs—used to baseline and verify improvement.
Agent Orchestration
Task routing, workflow execution, collaboration, escalation, and exception handling across ERP/CRM/HR/clinical/finance tools.
Executive Intelligence
Outcome cockpit with KPI truth, scenario actions, and next-best decisions tied to measurable uplift.
Governance & Trust
Policy guardrails, approval thresholds, audit trails, rollback, and role-based control—autonomy with accountability.
System Fabric
Integration patterns that “wrap” existing systems—no rip-and-replace. Start small, scale fast.
Continuous Optimization Loops
Sense → diagnose → act → measure → learn. Processes become performance systems that improve every week.
Solutions that move the metrics that matter
Choose a starting area. BPO-I expands from there—across operations, finance, compliance, and growth.
Performance Operations
Reduce cycle time, defects, and handoff friction across mission-critical workflows.
Revenue & Growth
Improve conversion, retention, pricing discipline, and margin expansion with embedded growth agents.
Finance & Close
Reconciliation, close acceleration, leakage reduction, and working capital optimization.
- Healthcare — RCM, documentation, utilization, cost-to-care, compliance
- Financial Services — close, reconciliation, risk monitoring, cash velocity
- Public Sector / GLCs — service workflows, grants, procurement, program impact
- Enterprise / SMEs — O2C, P2P, customer ops, productivity uplift
- Traditional BPO sells labor + SLAs. BPO-I sells verified outcomes.
- Automation freezes workflows. BPO-I evolves them through optimization loops.
- Copilots assist humans. BPO-I owns execution within governance.
- BPO learns locally. BPO-I compounds cross-enterprise intelligence.
The 90-Day Outcome Pilot Prove value fast
Start small, measure everything, deliver uplift, then scale. If BPO-I doesn’t improve the agreed KPIs, you don’t expand.
- 1–2 critical processes scoped
- 3–5 agents deployed
- 5–7 KPIs tracked end-to-end
- Weekly impact reviews
- End-of-pilot validation + scale roadmap
- 10–30% improvement in target KPI(s)
- Measured against baseline, verified jointly
- Governance controls approved by owners
- Clear scale decision for next processes
Final KPIs and thresholds are defined during discovery and baseline.
Outcome-based pricing
Pay for improvement—not for hours. Choose the commercial structure that best aligns incentives.
Performance Share
% of verified cost savings, margin uplift, or revenue uplift.
Per-Transaction Intelligence
Fee per transaction where BPO-I adds measurable cognitive value.
Hybrid + Guarantees
Base + performance, with optional KPI floors and shared risk.
- Process volume + complexity
- Baseline KPIs + uplift targets
- Integration scope and governance requirements
- Exception rates and required human approvals
Trust by design
Autonomous execution needs earned trust. BPO-I is built for auditability, control, and policy-first operation.
Every agent has: Mandate · KPIs · Cost attribution · Audit log · Escalation path. Autonomy is bounded by policy and measurable truth.
Request a pilot scope
Tell us the process you want to improve and the KPIs that matter. This form uses mailto by default (no backend required).